Director, Client Services Brokerage

Floorspace is a modern commercial real estate brokerage built around a simple idea:
better structure leads to better decisions.

Most tenants are underserved in this industry – they get options, not advice. We built Floorspace to change that.

We combine high-touch leasing advisory with our technology platform, FLO, to bring visibility, organization, and accountability to every step of the process. Clients don’t just hear what we think – they can see it.

We advise like owners and that only works if execution is exceptional. We are hiring a Director, Client Services to own that standard.

The Role:

This is a leadership role focused on execution.

You will work directly with senior brokers and leadership – sitting at the center of active mandates – ensuring that every client engagement is organized, moving forward, and professionally managed from start to finish.

What You’ll Own:

Client Experience

• Stay consistently in front of clients with clear updates, summaries, and next steps
• Ensure nothing gets lost in email, meetings, or handoffs
• Create a calm, structured experience — even when deals are complex
• Elevate how clients experience Floorspace across every interaction

Deal Execution

• Drive day-to-day execution of leasing and advisory mandates
• Draft and manage key documentation (LOIs, offers, deal summaries)
• Coordinate across brokers, landlords, and legal counsel
• Track critical dates, conditions, and deal progress

Process & Accountability

• Translate strategy into clear, actionable plans
• Ensure every next step is defined, assigned, and completed
• Hold internal and external stakeholders accountable
• Maintain full visibility across all active workstreams

Operational Structure

• Bring consistency to how deals and clients are managed
• Improve workflows and reduce friction
• Help to keep FLO’s database accurate and up to date
• Help build a more scalable way of operating

Who This Is For:

You might be:

• A senior transaction manager or deal lead
• A commercial real estate lawyer or paralegal looking for a career shift
• An operations or client services lead in a high-touch environment

You are:

• A strategic thinker looking to solve problem and improve workflows
• A clear, confident communicator
• Comfortable managing multiple priorities
• Proactive – you move things forward without being asked
• Good at bringing structure to fast-moving or ambiguous situations
• Comfortable holding people accountable

You take pride in making things run well – and raising the standard as you do it.

Why Floorspace:

Execution is fragmented in most brokerages – spread across too many people, with no real ownership.

We believe it should be owned.

At Floorspace, you will:

• Work directly with leadership on meaningful, high-value mandates
• See the full picture across deals — not just one piece
• Play a central role in the client experience
• Help shape how a modern brokerage actually operates

We’re not trying to replicate the traditional model — we’re improving it.

About Floorspace

Floorspace is a full-service commercial real estate brokerage built for modern advisory.

We work with a range of clients – from high-growth companies to established organizations – helping them navigate real estate decisions with more clarity and structure.

We value diversity in the workplace and are committed to Employment Equity. We encourage applications from all qualified candidates.

Direct applicants only please – no agencies.